DELIVERING VALUE

Jacquard has been delivering value long before the idea became a cliché. Today, we act on the same commitment we started with nearly twenty years ago: to help you, our clients, succeed––in your terms. To us, this is the greatest value a consulting firm can deliver.

Making good on this commitment––consistently, over time, as we have done––can be accomplished only through building––and continuing to build––a set of core competencies.

Our core competencies are:

Always Innovating

Staying abreast of innovation is a critical responsibility for us––because it is our business to design cutting-edge programs that enable people, across a variety of industries, to succeed in an organizational climate of rapid change and uncertainty.

At the heart of Jacquard's success lies our ability to identify emerging ideas and trends––in business as well as in other disciplines––that will have an important impact on performance, and make them available through powerful learning vehicles before they become yesterday's news.

Understanding Your Business

Helping you succeed in your terms demands that we understand the drivers and challenges of your business––your current vs. desired state, and the reasons for the gap between them.

Whether we are building a one-of-a-kind client-specific learning program or delivering Work Positive! Strategies and Skills for Thriving in Your Organization™, we become conversant in your business. We draw on this knowledge together with a wider set of industry perspectives to design a program that addresses the right problem with the right solution through the right learning medium––and produces the business results you want.

Co-developing a Working Partnership

In every project, we rigorously follow a quality-assurance process which we have tested and refined over many years. The process begins when we agree on what you need from us and what we need from you to create a efficient working relationship throughout the project.

Based on these agreements, we then construct a project plan that spells out in detail:

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 How we will communicate with each other, how often, and what media we will use.
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 Who in your organization will serve as our subject matter experts and within what time frame.
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 When and how you will review the program materials we submit.
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 How and when we will incorporate your feedback following these review sessions.
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 How, when, and where we will pilot the program, as well as the make-up of the pilot audience.
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 Who will facilitate the pilot.
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 When and how a post-pilot debriefing session will take place.
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 How we will incorporate your feedback into the program following this debriefing session.
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 When subsequent program roll-outs will occur, and who will facilitate them.
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 How we will measure the program's success.

Building Loyal Client Relationships

Earning clients' repeat business is by far the most reliable gauge of a firm's success in building long-term relationships.

Judged by this gauge, Jacquard's track record is impressive: many of our current clients have worked with us on multiple projects over a long period of time. They know they can count on us to work collaboratively, to create superior training programs, and to add value beyond the scope of the project.

In short, at Jacquard, building loyal client relationships has never been something we do because today's marketplace demands it. Instead, client focus comes naturally to us––because it springs from who we are as individuals and as a firm.

 

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